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If you experience difficulty retrieving and viewing PDF files ...
Downloading our PDF files has been tested and proven to work. However, there are instances when, after the Acrobat Reader 4.0 has been installed, visitor's Netscape browser has been configured in a manner than does not allow for easy viewing of PDF files. Likewise, Internet Explorer 5.0 often displays a blank screen. We will offer a number of solutions to allow you to download and open PDF files.
*** We recommend that you print this page if you elect to change the "file viewer." ***
- Download and install the Adobe Acrobat Reader 4.0.
- We found that Internet Explorer works just fine and this browser is recommended.
- If a blank screen is displayed in Internet Explorer, do the following:
- Open Acrobat Reader. Select File - Preferences - General. Opened window is shown below ...
and look for the check box at the bottom of the page that says "Web Browser Integration" and remove the checkmark (if there.) Click OK and close Acrobat Reader. The next time you try to open a PDF file it will ask you if you want to SAVE or OPEN the document.
- Like us, if you want to use the Netscape browser, here's a simple solution (but first, an explanation):
- When Acrobat Reader is installed, Netscape automatically uses it as a default plug-in.
- The dynamic link library (Nppdf32.dll) associated with PDF must be moved or disabled.
- We will disable this file. (This process may be reversed later.)
- Then we will designate the Acrobat Reader as the "file viewer"
- First we will disable the plugin DLL file ...
- Open up Windows Explorer from the Start - Programs - Windows Explorer
- Navigate to Program Files - Netscape - Communicator - Program - Plugins
- Locate the file nppdf32.dll .. right click on it ... select Rename ... rename it to d-nppf32.dll
(Note: by renaming it you are not deleting it, only making it unavailable to Netscape.)
- Close Windows Explorer.
- Open Netscape ... select from the Toolbar Menu Edit - Preferences - Navigator - Applications. You will see a window as shown below.

- Scroll down the Applications - Descriptions list until you reach the alphabetized "A" section. If you see "Acrobat" listed with the parameters as shown below, the plugin has not been disabled and you must repeat the renaming procedure above. If Acrobat is not shown in the Applications - Descriptions list with the extension PDF, proceed to next step.

- Click on "New Type" button ... a blank form is displayed as shown below

fill in the blanks with the information as shown below

Note ... you must browse to the Adobe Acrobat folder and select the "Acrobat.exe" file. This program will be used as the "file viewer." Remember to check the MIME box.
- Click OK. The Navigator - Applications should now display the application (Acrobat) associated with PDF files.

- Click OK. Close and restart Netscape.
- When using Acrobat Reader as a "file viewer", the document is displayed in a separate stand-alone window, independent of the browser. You may close the browser and keep the document open; or close the document and keep the browser open.
To configure Navigator 3.x to use an Acrobat 3.x viewer as a helper application:
- 1. Start Navigator.
- 2. Choose Options > General Preferences and then select Helpers.
- 3. If "application/pdf' is listed in the File Type scroll box, select it and go to step 7.
- 4. Click Create New Type.
- 5. Type "application" in the Mime Type text box.
- 6. Type "pdf' in the Mime Subtype text box and then click OK
- 7. Click Browse.
- 8. Locate and select the Acrobat Reader 3.Ox or Acrobat Exchange 3.Ox application file, and then click Open.
- 9. Type "pdf' in the Extensions text box.
- 10. Select Launch Application and then click OK
- 11. Restart Navigator.
To configure Navigator 2.x to use an Acrobat 3.x viewer as a helper application:
- 1. Start Navigator, then choose Options > General Preferences.
- 2. In the General Preferences dialog box click the Helpers tab.
- 3. If Application/pdf is listed in the File Type scroll box, select it and go to step 6.
- 4. Click Create New Type.
- 5. Type "application" in the Mime Type text box, type "pdf'in the Mime Subtype text box, and then click OK
- 6. In the General Preferences dialog box, click Browse.
- 7. Locate and select the Acrobat Reader 3.Ox or Acrobat Exchange 3.Ox application file, and then click Open.
- 8. Select Application from the list of Actions and then click OK
- 9. Restart Navigator.
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